Flexibility is the key

Client:
Office furniture industry

Project Goal:
Setup of a two-stage sales operation for a service unique in the industry

Duration:
18 months

Project Description:
Support in setting up a newly established company that wants to establish its innovative service within the office furniture industry.
The market launch of the service of the company was based, on the one hand, on a classical two-stage sales approach with the help of office furniture manufacturers and office furniture dealers and, on the other hand, on acquiring big end customers which can in turn purchase this service via office furniture suppliers.

Benefits:
• Transparency over the industry-wide supplier network.
• Setup of a multiplier and customer network
• Establishment of customer relationships and strategic focus of sales activities





Client:
Office furniture industry

Project Goal:
Setup of a customer center for an office furniture manufacturer for the processing of customer queries and orders for office furniture

Duration:
12 months

Project Description:
CCM implemented the setup of all processes and routines required in the customer center to process the customers. Support in the recruitment and qualification of staff in the customer center for the step-wise expansion of activities from 5 to 30 employees.

Benefits:
• Bundling of internal corporate resources at a central site
• Establishing a process organization with a process organization based on customer care procedures with a division of labor
• Uniform view of the customer network in the whole company